Custom Order Terms and Service

These Custom Order Terms apply to all made-to-order and personalized products and services provided by WONCUSTOM (“WOMCUSTOM,” “we,” “us,” “our”). They work together with our Website Terms of Service below. If anything conflicts, the more specific Custom Order Terms control for custom goods.

 

1) Supplied Artwork (You Provide It)

You are responsible for rights to what you upload or send. By supplying artwork, you confirm you are the lawful owner or have all necessary rights, licenses, and permissions to use, reproduce, and have us print the artwork. You agree to hold WONCUSTOM harmless from claims arising from artwork you supplied that infringes another party’s rights. Copyright law protects the original expression of an idea (what it looks like), not the idea itself.

 

Plain-English example: If you upload a logo you do not own and someone files a claim, that is your responsibility, not ours.

 

2) Artwork We Create (Ownership, Portfolio Use, Optional Buyout)

When our staff creates original artwork, layouts, or reconstructions for you, WONCUSTOM owns the copyright in that created content. We grant you a non-exclusive license to use the design on apparel we produce for you. We may display finished designs (including photos of printed items) in our portfolio, social media, ads, or website to showcase our work. We will not sell your unique company marks as stand-alone retail merchandise without your permission.

 

Optional file ownership: If you want full rights and editable files for use elsewhere, we offer an optional rights transfer. Once paid, we deliver high-resolution and vector formats and you own the transferred design.

 

$150 – logo recreation or vector cleanup of a supplied mark

$250 – full original artwork creation from scratch

3) Design Size, Placement, and Tolerances

If you do not request a specific size or placement, we use our standard sizing for adult tees: full front 9–10 inches wide, left or right chest 3–4 inches wide, full back 9–11 inches wide. For the best look across sizes, placement may vary slightly by garment size.

 

Tolerances: Minor variations are normal in screen printing. Placement may vary by approximately ±0.5 inch. Art size can vary about 0.1–0.2 inch per garment size.

 

4) Color, Materials, and Mockups

Color matching: Unless a Pantone color is requested in writing on your quote or order, we use stock inks that closely match your art. Custom Pantone mixing may require special inks and extra lead time.

Fabric and dye-lot variance: Garment color can vary slightly between brands, styles, or dye lots.

Digital mockups: Mockups are approximations for placement, scale, and color. Screens vary, so the final print may differ slightly from what you see on a monitor.

5) Design Approval

When you approve your Order Approval Form (via link, email, or phone), you are giving us the green light to move forward and committing to pay for the order.

 

The order is finalized at the time of approval, whether you have paid in full, paid a deposit, or not yet paid.

 

There is a 15-minute grace period after approval to request changes or cancel.

 

After that 15-minute grace period, the order cannot be cancelled to avoid payment.

 

Once the 15-minute grace period has passed, you authorize us to order apparel, pull or reserve inventory, schedule production time, and begin any prep or printing needed to meet your deadline.

 

Plain-English example: If you approve a 100-shirt order and then decide to cancel the next day, you are still responsible for paying the full order total, even if your event changes or is cancelled.

 

6) Order Cancellations

Before Order Approval

 

You can request quotes and talk through ideas with no charge.

 

Once you authorize us to create an order in our system or prepare detailed mockups and artwork (verbally, digitally, or in writing), a minimum of $50 in design and setup labor is owed if you cancel before approving your order, even if garments have not yet been ordered.

 

If you ask us to special order or reserve garments before approval, you are responsible for the cost of those items if you cancel. Some special order items are non-returnable to suppliers.

 

After Order Approval

 

After you approve your Order Approval Form and the 15-minute grace period has passed:

 

The order is considered committed and cannot be cancelled to avoid payment.

 

If we have ordered, pulled, or reserved apparel or other supplies for your order, you are responsible for the full cost of those items, even if you cancel printing. Any payments already made are non-refundable at that point.

 

If we have begun any production prep or printing, you are responsible for the full order total, since the work has already been performed on your custom goods.

 

For Trusted Returning Customers, we may order apparel and begin printing right after approval, even if payment has not yet been made, in order to meet your deadline. By approving your order, you agree that the full balance remains due even if you later request a cancellation or your event changes.

 

If we choose to make a goodwill exception, that is entirely at our discretion and does not change this policy.

 

7) Payment Terms, Late Fees, and Chargebacks

New Customers:

 

We require full payment upfront before we begin any production or order apparel, unless a different arrangement is clearly stated in writing on your quote or invoice. This helps us stay efficient and ensure every order gets the attention it deserves.

 

Trusted Returning Customers:

 

For certain returning customers, we may allow payment at the time of pickup or on approved terms while production is already in progress.

 

For the purpose of these Terms, a “Trusted Returning Customer” is any customer for whom we have successfully completed and been paid for at least one prior order, as determined by us in our sole discretion.

 

If you are a Trusted Returning Customer and we extend flexible payment timing to help meet your deadline, then:

 

– Once your order is approved, we may order apparel, reserve inventory, schedule production, and begin prep or printing even if payment has not yet been made.

– By approving your order, you agree to pay the full order total regardless of when payment is submitted or whether your plans change after approval.

 

Large Orders and Deposits:

 

For large or time-sensitive orders (for example, high quantities or tight deadlines), we may require a non-refundable deposit of at least fifty percent (50%) of the estimated order total before ordering apparel or reserving inventory. Any deposit requirement will be clearly listed on your quote or invoice.

 

Late Fees:

 

– If full payment is not received within 7 calendar days of the invoice date or pickup date (whichever is earlier), and no written payment agreement is in place, and the order is already in hands, a 10% late fee will be added to the total order balance.

– This 10% fee will be added to the total balance invoiced every 30 days until the invoice is fully paid.

– If written payment terms are granted (for example NET15 or NET30) and payment is late, late fees may still apply.

 

Collections and Costs:

 

If your account is placed with a collection agency, court, or attorney due to nonpayment, you agree to pay all reasonable collection costs, court costs, and attorneys’ fees that we incur in attempting to recover the balance, to the extent allowed by law.

 

Chargebacks:

 

– Filing a chargeback on a valid, approved custom order is a violation of these Terms. We reserve the right to dispute all chargebacks and to recover any associated costs, including legal or collection fees.

– We are always happy to work with you. If you have a concern or need help with payment timing, please contact us before involving your bank or card issuer.

 

8) Customer-provided Apparel (Print at Your Own Risk)

 

If you supply garments or items, we cannot guarantee print results or replace items if something goes wrong, since we did not source them. We will do our best, but the risk stays with you. We recommend providing a few extra blanks for safety.

 

9) Production Speeds and Turnaround

Production timelines depend on payment, final art approval, inventory availability, print method, complexity, and our current production queue.

 

– Standard: typically 2 to 4 weeks. This is the most affordable option.

 

– Rush: faster than Standard. Pricing increases because we reprioritize scheduling and resources.

 

– Super Rush: the fastest option. Pricing is higher because you are paying to cut the line and it may require after-hours work and upgraded shipping.

 

Important: For the purpose of estimated turnaround times and any quoted ship-by or pickup dates, the production clock starts after both payment and final approval are received and all required information is provided, unless we have explicitly agreed otherwise in writing.

 

In some situations, such as for a Trusted Returning Customer on a tight deadline, we may choose to begin ordering apparel or starting production before payment is received. In those cases, you still remain responsible for full payment under these Terms, and the estimated completion date is based on the schedule we communicate to you.

 

If items are out of stock, artwork needs revisions, or you delay in providing information or approvals, timelines will adjust accordingly.

 

10) Rush Service Options and Fees

Rush availability varies by day and capacity. Current rush service fees and deadlines are shown during checkout or will be noted by our staff on your quote. Rush fees increase as the required timeline shortens because we reallocate labor, materials, and press time to prioritize your order.

 

11) Local Delivery and Pickup

Local delivery is not included by default. Ask us for availability and a quote. Local pickup at our Kearney, Nebraska facility is available during posted hours.

 

12) Rush Orders, Carrier Responsibility, and Delivery Guarantees

What these terms mean

a) “Rush Order” means any order that needs to be made and shipped faster than our Standard timeline (includes Super Rush and similar options).

b) “Carrier” means the shipping company that moves the package to you, for example UPS, FedEx, USPS, DHL.

c) “Service Level” means the speed you choose with the carrier, for example Next Day Air or 2 Day.

d) “Cut-off Time” means the latest time the carrier accepts packages for same-day movement under that Service Level.

e) “Ship-by Time” means the latest time we must drop off your package to the carrier so the carrier can meet the promised Service Level.

f) “Proof we shipped on time” means evidence like a carrier acceptance scan, a drop-off receipt, a manifest, or a system timestamp that shows the carrier took possession by the Cut-off Time.

What we promise on Rush Orders

Our responsibility for a Rush Order is to make your items on the agreed rush schedule, then drop off your package to the carrier by the Ship-by Time using the Service Level you selected. Once we have Proof we shipped on time, we have fulfilled our timing promise.

Once the package leaves our hands

We do not own or control carriers. After the carrier scans your package at drop-off, all timing, routing, scans, delays, and final delivery are handled by the carrier. Title and risk of loss pass to you when the carrier accepts the package.

 

If the carrier misses its delivery promise

If we show Proof we shipped on time and the carrier still misses its own Service Level, any refund or credit for the delay can only come directly from the carrier. Product costs for custom goods are not refundable when we produce on time and ship by the Ship-by Time.

Shipping insurance

At this time, we do not sell or administer shipping insurance. If you choose to purchase shipping coverage from a third party on your own, any payouts or claims are governed entirely by that provider’s terms.

How we handle claims (what we need from you)

a) If you believe the carrier missed its delivery commitment, you may be eligible for a refund of some or all shipping charges from the carrier.

b) You are responsible for contacting the carrier, submitting the claim, and providing any information or documentation they request.

c) We are happy to share any shipment information we have (such as tracking numbers, drop-off receipts, or manifests), but we do not file, manage, or appeal carrier or insurance claims on your behalf.

When carriers usually deny refunds

Carriers often deny refunds for reasons like an incomplete or incorrect address, recipient unavailable or refusing delivery, no safe place to leave the package, weather or natural disasters, events outside anyone’s control, government or customs delays, peak-season suspensions of guarantees, strikes or labor issues, security delays, packages dropped off after the Cut-off Time, or any other exclusions in the carrier’s service guide. If the carrier denies a refund, we are not responsible for the delay, and we do not issue a refund or credit.

What counts as proof we shipped on time

A carrier acceptance scan, a drop-off receipt with date and time, a manifest, or a system timestamp showing the carrier accepted the package by the Cut-off Time is proof that we met the Ship-by Time.

If you provide your own shipping account or label

If you ask us to use your carrier account or a label you provide, all delivery issues and any refunds are handled directly between you and the carrier. We cannot file claims on shipments that are not on our account.

No refunds on made-to-order products when we shipped on time

All items are custom-made. If we produce on time and ship by the Ship-by Time, product costs are not refundable. The only potential refund related to a late delivery is any amount approved and paid by the carrier, if they approve the refund on shipping costs.

No indirect or special damages

We are not responsible for indirect, incidental, special, punitive, or consequential damages caused by delivery delays or carrier performance, including missed events, lost profits, loss of use, or reputational harm.

Goodwill credits

We may choose to offer a goodwill credit at our sole discretion. This would be separate from, and in addition to, any carrier or insurance refund. It does not change this policy.

This section controls

If anything on this site or in marketing language conflicts with this section, this section controls. It allocates responsibility in a way that matches how custom goods and expedited shipping normally work.

13) Returns and Exchanges for Custom Goods

We stand behind our work. If there is a mistake that is clearly on us, such as a print defect, wrong item, or damage caused in our production, we will make it right. If you approved the proof and the product matches the approved proof and specifications, changes after production are not guaranteed and may require a new order.

 

To understand and access our full terms on Returns and Exchanges, go to https://24hrtees.net/return-policy.

 

14) Pickup, Storage, and Abandoned Orders

Please pick up local orders within 30 days of completion. After 30 days, we may move items to storage and charge reasonable storage fees. After 60 days without pickup or payment, we may consider items abandoned and donate or dispose of them. Balances still apply.

 

15) Taxes and Fees

Prices exclude applicable taxes and shipping unless stated. Where permitted, a credit card processing surcharge may be applied. You are responsible for any sales, use, or similar taxes that apply to your order.

 

16) Content We May Decline

We may decline artwork or orders that appear to infringe intellectual property, violate law, or promote hate, harassment, or illegal activity. We may request proof of rights or changes to the design before proceeding.

 

Website Terms of Service

These Website Terms of Service govern your use of our website and online store. By accessing or purchasing from our site, you agree to these terms.

 

Section 1 – Online Store Terms

You represent that you are at least the age of majority in your state or province, or you have consent from a legal guardian. You will not use our site or products for unlawful purposes and you will comply with applicable laws.

 

Section 2 – General Conditions

We reserve the right to refuse service to anyone at any time. Content, excluding credit card data, may be transmitted unencrypted over various networks. Credit card information is always encrypted. Do not reproduce, sell, or exploit the Service without our written permission.

 

Section 3 – Accuracy, Completeness, and Timeliness of Information

Site content is for general information. We are not responsible if information is not accurate, complete, or current. You use the site at your own risk and should verify critical information independently.

 

Section 4 – Modifications to the Service and Prices

Prices may change without notice. We may modify or discontinue the Service or any part at any time without liability.

 

Section 5 – Products or Services

Some products or services may be available exclusively online and may have limited quantities. Returns or exchanges are governed by our Custom Order Terms. We try to display colors accurately, but monitors vary.

 

Pantone and ink colors: Unless you request Pantone matching in your quote or order, we use stock inks. Custom mixes and special inks may add costs and time.

 

We may limit sales to any person, region, or jurisdiction; limit quantities; change product descriptions or pricing; or discontinue products at any time.

 

Section 6 – Accuracy of Billing and Account Information

We may refuse or limit any order. We may contact you at the email, billing address, or phone number you provide. Provide current, complete, and accurate information and promptly update it when it changes.

 

Section 7 – Optional Tools

We may provide access to third-party tools as is and as available without warranties. Your use of optional tools is at your own risk and subject to the third party’s terms.

 

Section 8 – Third-Party Links

Third-party links may direct you to sites we do not control. We are not responsible for their content, policies, products, or services.

 

Section 9 – User Comments, Feedback, and Other Submissions

If you submit ideas, comments, or materials, you grant us a nonexclusive, royalty-free right to edit, copy, publish, distribute, translate, and use them in any medium. You are responsible for your submissions and must ensure they do not infringe others’ rights or contain unlawful material.

 

Section 10 – Personal Information

Your submission of personal information is governed by our Privacy Policy.

 

Section 11 – Errors, Inaccuracies, and Omissions

There may be errors or omissions on the site. We may correct, update, or cancel orders if information is inaccurate, at any time without prior notice, including after you submit an order.

 

Section 12 – Prohibited Uses

You agree not to use the site for unlawful purposes; to violate laws; to infringe intellectual property; to harass or discriminate; to submit false information; to transmit viruses; to collect personal info without consent; to spam or scrape; or to bypass security. We may terminate access for violations.

 

Section 13 – Disclaimer of Warranties; Limitation of Liability

We do not guarantee the Service will be uninterrupted, timely, secure, or error free. You use the Service at your own risk. Except as expressly stated, the Service and products are provided as is and as available.

 

To the maximum extent permitted by law, WONCUSTOM and its officers, employees, agents, suppliers, and affiliates will not be liable for indirect, incidental, special, punitive, or consequential damages, or for loss of profits, revenue, savings, data, or replacement costs, arising from your use of the Service or products. Some jurisdictions do not allow certain exclusions, so parts of this section may not apply to you.

 

Section 14 – Indemnification

You agree to indemnify and hold harmless WONCUSTOM and our affiliates, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, and employees from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms or your violation of any law or third-party right.

 

Section 15 – Severability

If any provision is unlawful, void, or unenforceable, the remaining provisions remain in effect to the fullest extent permitted by law.

 

Section 16 – Termination

These Terms are effective unless terminated by you or us. You may stop using the site at any time. If we believe you violated these Terms, we may terminate access immediately. Obligations and liabilities incurred before termination survive.

 

Section 17 – Entire Agreement

These Terms and any policies posted on this site constitute the entire agreement between you and us and supersede all prior agreements, communications, and proposals. The failure to exercise a right is not a waiver. Ambiguities will not be construed against the drafting party.

 

Section 18 – Governing Law and Venue

These Terms and any separate agreements under which we provide you Services are governed by the laws of the State of Nebraska, U.S.A., without regard to conflict of law principles. You agree that the exclusive venue for any action is in the state or federal courts located in Buffalo County, Nebraska, and you consent to personal jurisdiction there.

 

Section 19 – Changes to These Terms

You can review the most current version of these Terms at any time on this page. We may update them by posting changes here. Your continued use of the site or Service after changes are posted is your acceptance of the changes.

 

Section 20 – Force Majeure

We are not liable for delays or failures caused by events beyond our reasonable control, including acts of God, weather, natural disasters, epidemics, war, terrorism, labor disputes, government actions, power or internet outages, or failures of carriers or suppliers.

 

Section 21 – Contact Information

Questions about these Terms should be sent to chaohui1100877@163.com. Mailing address: XiaMen JiMei Lehainanli441hao

 

 – For Trusted Returning Customers, we may order apparel and begin printing right after approval, even if payment has not yet been made, in order to meet your deadline. By approving your order, you agree that the full balance remains due even if you later request a cancellation or your event changes.